The Differences between Support and maintenance are two related terms but they present some differences between them in the computer industry. Support is all the information that is given to the user and the necessary help for the proper functioning of a software, while maintenance is the changes made to the software and hardware to ensure its operation.
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Support
Technical support or technical assistance is a type of service that offers assistance to users when there is a problem when using a product or service, be it hardware or software of a computer, a server, peripherals, machinery, or electronic items.
Support is provided by various means including chat, application software, technicians, and faxes. Today the trend is towards remote technical support provision, where the technician connects to the computer using a remote connection that stores many jobs.
There are several levels of support, from level 1 which is in direct contact with the user, level 2, and so on. The support can vary depending on the range of possibilities of the communication medium and its cost can vary, some companies offer free support and other support contracts.
Maintenance
Maintenance is all actions whose objective is to preserve an item or restore it to a state in which it can perform its functions. It requires a combination of technical and administrative actions.
It is considered the set of provisions and repair actions that allow an element to continue fulfilling its functions.
There are several types of maintenance:
- Conservation maintenance.
- Corrective maintenance.
- Immediate corrective maintenance.
- Deferred corrective maintenance.
- Preventive Maintenance.
- Scheduled maintenance.
- Predictive Maintenance.
- Opportunity maintenance.
- Update maintenance.
In electronic equipment the concept is slightly different: Maintenance is the process that makes changes to the software after it is delivered, adapting it to a new environment, correcting errors, or introducing new functions.
Maintenance in electronic equipment presents the following types of maintenance:
- Corrective maintenance.
- Adaptive maintenance.
- Improvement maintenance.
- Preventive Maintenance.
suggested video: Support and Maintenance
Differences between Support and Maintenance
- Maintenance in the case of software and hardware is part of its life, in it, the necessary changes are made so that the equipment or program continues in operation.
- Support is part of the implementation of a program or software, this, being evolutionary, is deployed several times, acquires new functionalities, and requires documentation and adequate support.
